Maebug’s Loaded Teas & Boutique Return Policy

Last Updated: May 17, 2025

MaeBug’s Loaded Teas & Boutique focuses on customer service. In other words, we want you to be happy with your purchase. We do understand that sometimes a product may not be exactly as you thought when you originally purchased and we have created a policy to ensure a smooth return process to the fullest of our abilities.

Return Eligibility:

We accept returns of unused, unopened products within 30 days of delivery. Due to the perishable nature of our loaded tea mixes, we cannot accept returns of opened items for quality and safety reasons. Accessories and tumblers may be returned in their original packaging, unused and in resalable condition.

Return Process:

To initiate a return, please contact our customer service team through our email available through our website. You will need to provide your order number and the reason for your return. Upon approval, we will provide you with return shipping instructions. Please note that original shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error.

Refund Processing:

Once we receive and inspect your return, we will notify you about the status of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days. Please allow an additional 2-5 business days for the refund to appear in your account, depending on your financial institution.

Damaged or Incorrect Items:

If you receive damaged or incorrect items, please contact us within 48 hours of delivery with photos of the damaged products or packaging. We will arrange for a replacement or full refund, including shipping costs, at our discretion.

Gift Returns:

For items received as gifts, we can provide store credit at the current selling price. The gift recipient will need to contact our customer service team with the order number or gift receipt.

Exceptions:

Seasonal and sale items marked as “Final Sale” cannot be returned. Custom or personalized orders are not eligible for return unless damaged or defective. Bundle or set items must be returned complete; partial returns will not be accepted.

Exchange Policy:

We do not process direct exchanges. If you wish to exchange an item, please return the original purchase following our return process and place a new order for your desired item.

Contact Information:

For questions about returns or refunds, please contact our customer service team through our website before attempting to return any items.

Right to Modify:

We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated date.

Consumer Protection:

This policy does not affect your statutory rights under applicable consumer protection laws.